Refund policy

Refund & Returns Policy

Last updated: June 2026

At Cocoa Diva, we take quality seriously. Every order is inspected before dispatch. However, if something goes wrong, we will make it right.

Food Safety & Returns

As a food product, couverture chocolate and chocolate pastes cannot be returned once opened or used. This is a food safety requirement, not a convenience policy.

When We Will Send a Replacement

We will send a full replacement at no cost to you if:

  • The product arrived damaged due to mishandling in transit
  • You received the wrong product due to a packing error on our end
  • The product is defective or does not meet the specifications listed on our website

What You Need to Do

  1. Email us at admin@cocoadiva.in within 48 hours of receiving the order
  2. Include your order number, a description of the issue, and photographs of the product and packaging
  3. We will review your claim and respond within 2 business days
  4. If a return is required, we will provide the return address and instructions. The product must be sent back before a replacement is dispatched
  5. Once we receive and examine the returned product, we will dispatch the replacement within 5 business days

What We Cannot Replace

  • Products that have been opened, used, or partially consumed unless defective
  • Products damaged due to improper storage after delivery (chocolate couverture must be stored below 20°C in a dry environment)
  • Change-of-mind returns
  • Tasting samples (40g) — these are non-returnable by nature

Refunds

We do not offer cash refunds as a standard policy. In exceptional circumstances where a replacement is not possible, a store credit or refund will be considered on a case-by-case basis. Contact us at admin@cocoadiva.in to discuss.

Contact

Cocoa Diva
226, 23rd Main, Banashankari 6th Stage
Bangalore – 560109
Email: admin@cocoadiva.in