Privacy policy

Privacy Policy

Last updated: June 2026

Cocoa Diva ("we", "us", "our") operates cocoadiva.in. This policy explains what personal information we collect, how we use it, and your rights in relation to it. We are committed to handling your data responsibly and in compliance with applicable Indian data protection laws including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

What Information We Collect

  • Order information: Name, billing address, shipping address, email address, phone number, and payment details when you make a purchase
  • Account information: Email address and password if you create an account
  • Device information: IP address, browser type, and pages visited when you access our website
  • Communications: Any messages you send us via email or contact forms

How We Use Your Information

  • To process and fulfil your orders
  • To communicate with you about your order status
  • To send you marketing emails if you have opted in (you can unsubscribe at any time)
  • To improve our website and product offerings
  • To comply with legal obligations

Sharing Your Information

We do not sell your personal data to third parties. We share your information only with:

  • Shopify: Our e-commerce platform processes orders and stores data on our behalf
  • Shipping partners: Your name and delivery address are shared with our logistics providers to fulfil your order
  • Payment processors: Payment information is processed securely by our payment gateway and is not stored on our servers

Data Retention

We retain your order information for a minimum of 7 years as required under Indian tax and business laws. Account data is retained as long as your account remains active.

Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal retention requirements)
  • Opt out of marketing communications at any time

To exercise any of these rights, email us at admin@cocoadiva.in.

Cookies

Our website uses cookies to remember your preferences, maintain your shopping cart, and analyse website traffic. You can disable cookies in your browser settings, though this may affect website functionality.

Contact

Cocoa Diva
226, 23rd Main, Banashankari 6th Stage
Bangalore – 560109
Email: admin@cocoadiva.in